As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Thanks for your patience, as it may take longer than usual to connect with us.

FAQ

How long does it take for my cabinets to ship?

Orders usually leave the warehouse in 3 to 5 days. That does not include transit time.

Can I cancel my order?

Orders can be canceled before they are shipped. If your order has been pulled and made ready for shipping there will be a 25% restocking fee.

What is your return policy?

You must have a "return authorization", there is a 25% restocking fee plus shipping cost. We do not accept cabinets that are assembled or have been assembled.

Do your cabinets come with a warranty?

Yes, they come with a warranty.

2 years for painted cabinets and 5 years for stained cabinets for all styles except Candescent which comes with a 3-year warranty for all styles.

Please check the warranty page for more information.

What happens if I am missing items?

When you receive your order, you must check for missing items and obvious damage and note it on the receipt and have the driver sign it. We cannot replace missing items if not noted at delivery time.

What happens if I have damage to my cabinets?

We replace damaged parts within 7 days. If the damage is obvious when receiving your order please make a note on the receipt. For concealed damage you have 10 days. Please fill out the claims form located on the bottom of the website to report damage.

Where can I see your cabinets?

To keep our cost down we only sell on line. We pass this savings on to you.
 

Can I get samples?

Yes, We have samples that you can purchase and that is credited to your cabinet order. We do not ask for them back.

How does the shipping process work.

You will be given a shipping date followed up by a tracking number.
The delivery company will call you in advance to set up a delivery date.

Are your cabinets difficult to assemble?

No, they go together fairly easy. It does not take a great amount of skill to assemble them. We use metal connectors for ease and sturdy construction.