Returns and Exchanges

AWC Return and Damage Policy: Mandatory Receiving Requirements for LTL or UPS Deliveries

Step 1: Upon delivery, verify the skid and loose piece count on the Bill of Lading (BOL)/Delivery Receipt (DR) matches the actual number of skids and loose pieces on the pallet.

Step 2: Inspect the pallet for visible damage. If the boxes appear to be damaged, take close-up and wide-angle photographs of the damage.

Step 3: Check the packing slip (located on the shrink-wrap of the pallet) against the actual items on the pallet. Item numbers are located on the outside of each box.

Step 4: Make appropriate notes on the BOL/DR. If something appears to be missing:

  • Make a note on all copies of the BOL/DR that lists the missing items.
  • If there appears to be damage to the product or the boxes, make a note on all copies of the BOL/DR stating: "Box Damage/Product Damage."

Step 5: Sign the Bill of Lading (BOL)/Delivery Receipt (DR). Keep one copy and save it for future reference, if needed.

  • Pictures of any damaged product and packaging are required. Please contact AWC to start the claim process.
  • Submit the claim with the required form to awc@allwoodcabinets.com.

For items that need to be returned, please see the Returned Goods Policy. In case of missing or damaged parts, please see the Concealed Missing, Damaged or Defective Parts Policy.

Step 1: It is the customer's responsibility to inspect all products for completeness and visible damage before unloading vehicles of unassembled and assembled products.

Step 2: Visually check the products for damage. If the boxes appear to be damaged, make a note on the receipt and take photos.

Step 3: Compare the pick-up list against the actual items and quantity while unloading from the truck.

Step 4: Customers are responsible for unloading.

Step 5: If something is incorrect or missing, mark it on the receipt.

  • Note that once the BOL is signed, no claim can be made for damage or missing unassembled or assembled cabinets unless noted on the BOL.
  • Assembled cabinets cannot be returned under any circumstance.

Concealed Missing, Damaged or Defective Parts Policy:

Any damaged, missing, or defective parts require the following to be resolved:

  • Claims for shipping damages, dents, or scratches must be made within 72 hours after delivery.
  • Missing items must be noted upon delivery on the driver's delivery slip(s).
  • AWC reserves the right to replace only the damaged part, not the entire cabinet.
  • Replacement items are shipped via LTL or ground carrier, and expedited replacement items or shipping arrangements cannot be accommodated.
  • All damaged items must be submitted at one time. Otherwise, additional charges may occur.
  • Some replacement parts are subject to availability and may differ from the originally supplied parts.
  • Replacement parts can only be shipped within the 48 contiguous US states; otherwise, the customer is responsible for shipping arrangements.

Before assembly, check to ensure all parts are present and free of damage. If any missing or damaged parts are found, take close-up and wide-angle photographs of the damage. Send the claim form with a detailed description, sales order number, and photos to awc@allwoodcabinets.com for damage to cabinets. The damaged piece will be replaced. No parts will be replaced at no charge without a sales order number, photos, or after the cabinet has been assembled.

AWC cannot be held responsible for any costs, including labor, accrued during the installation of any of its products sold via any channels of distribution. This includes, but is not limited to, items that may be flawed or have been damaged in transit.

Warranties are the responsibility of the manufacturer. Each manufacturer has its own warranty coverage. For more information, please contact us.

Defects do not include items beyond reasonable control, including but not limited to, the following:

  • Wood and Color Variations. Natural variations in the color, textures, and grain of the wood used to manufacture cabinets or changes in the color of the wood caused by the natural aging process of the wood material are not considered defective.